On Feb. 9, 2021, the National Credit Union Administration’s (NCUA) Office of Inspector General (OIG) released the results of an audit of NCUA’s consumer complaint program. The 46-page report detailed areas where the NCUA could improve internal co...

On Jan. 29, 2021, the Federal Reserve System issued Consumer Compliance Outlook Fourth Issue 2020 featuring articles on the Home Mortgage Disclosure Act (HMDA), mortgage servicing and an overview of various regulatory updates. The article on HMDA is ...

On Jan. 19, 2021, the Consumer Financial Protection Bureau (CFPB) issued a final rule on the Higher-Priced Mortgage Loan (HPML) escrow exemption. The 68-page final rule pertains to the requirement in Regulation Z that creditors must establish escrow ...