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VIEWpoint Issue 1 | 2022
Doeren Mayhew is proud to share its Net Promoter Score (NPS) reached 84% for 2022, based on the firm’s annual client survey results.
NPS’ can tell businesses a lot about an accounting firm, as this number represents which firms yield satisfying services, and who missed the mark. According to Clearlyrated, the accounting industry average for NPS is 39% for overall firm satisfaction.
A NPS is a measure of client satisfaction and service quality. It is a simple metric based on a single-survey question. Our clients are asked how likely they are to recommend our firm to friends and colleagues on a numeric scale of 0 – 10, with 10 being extremely likely and zero being not likely at all.
To calculate the NPS, the responses to the NPS question are first divided into three categories:
A firm’s “score” is then calculated by subtracting the percent of detractors from the percent of promoters in their respondent set.
We are excited to have achieved a strong NPS this year, demonstrating to businesses nationwide, our commitment to delivering superior quality service and a trusted client experience.
Want to learn more about why our clients recommend us? Contact us today!
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