2023-2024 Tax Planning Guide
Winning Back-Office Strategies to Boost Your Business Agility
VIEWpoint Issue 1 | 2023
A Refresher on the Trust Fund Recovery Penalty for Business Owner...
Valuations Can Help Business Owners Plan for the Future
SBA Lenders: Beware of BSA
Doeren Mayhew is proud to share its Net Promoter Score (NPS) reached 78% for 2023, based on the firm’s annual client survey results.
NPS’ can tell businesses a lot about an accounting firm, as this number represents which firms yield satisfying services, and who missed the mark. According to Clearlyrated, the accounting industry average for NPS is 39% for overall firm satisfaction.
A NPS is a measure of client satisfaction and service quality. It is a simple metric based on a single-survey question. Our clients are asked how likely they are to recommend our firm to friends and colleagues on a numeric scale of 0 – 10, with 10 being extremely likely and zero being not likely at all.
To calculate the NPS, the responses to the NPS question are first divided into three categories:
A firm’s “score” is then calculated by subtracting the percent of detractors from the percent of promoters in their respondent set.
We are excited to have achieved a strong NPS this year, demonstrating to businesses nationwide, our commitment to delivering superior quality service and a trusted client experience.
Want to learn more about why our clients recommend us? Contact us today!
A quick registration is required to view our resources.
You will only be asked to do this one time (unless you don't save your browser cookies).